Policies
Terms & Conditions
How booking, fares, payment and cancellation work, and what each type of trip includes.
Booking
Every booking is confirmed by our team on call or WhatsApp before the car is dispatched.
Fares
Fare is an estimate; final fare is confirmed by our dispatch team before the trip.
Tolls, parking, state permits and entry taxes are paid by the customer.
Payment
No advance payment needed to book. Pay after the trip.
- UPI (GPay, PhonePe, Paytm)
- Cash
- Debit & credit cards
- Bank transfer (NEFT / IMPS)
Cancellation & rescheduling
Free cancellation or rescheduling up to 4 hours before pickup.
What your fare includes
Airport transfers
What's included
- Chauffeur-driven car with fuel
- Meet-and-greet at arrivals
- Live flight-delay monitoring — delays never cost extra
Not included
- Toll charges
- Airport parking fees
- Airport parking and toll charges are paid by the customer.
- Fare is an estimate; final fare is confirmed by our dispatch team before the trip.
- No advance payment. Pay after the trip.
- Free cancellation or rescheduling up to 4 hours before pickup.
Outstation trips
What's included
- Chauffeur-driven car with fuel
- Driver allowance (shown in your estimate)
- Up to 3 stops on the way
Not included
- Toll charges
- Parking fees
- State permits and entry taxes
- Night driving allowance applies between 10:00 PM and 6:00 AM.
- Tolls, parking, state permits and entry taxes are paid by the customer.
- Fare is an estimate; final fare is confirmed by our dispatch team before the trip.
- No advance payment. Pay after the trip.
- Free cancellation or rescheduling up to 4 hours before pickup.
Local & hourly rentals
What's included
- Chauffeur-driven car with fuel
- Package hours and kilometres as selected
- Multiple stops, no re-booking
Not included
- Toll charges
- Parking fees
- Tolls, parking, state permits and entry taxes are paid by the customer.
- Fare is an estimate; final fare is confirmed by our dispatch team before the trip.
- No advance payment. Pay after the trip.
- Free cancellation or rescheduling up to 4 hours before pickup.